Ondela Ruffled Glass Pendant Light
WL2611111-1
Last updated: August 14, 2026
At Woorglamp, we are dedicated to providing high-quality lighting products to our valued customers in the United States. Below is our shipping policy, designed to ensure a smooth and reliable shopping experience.
1. Shipping Destinations & Dispatch Location
Supported Shipping Destinations
We currently ship exclusively to addresses within the United States, including:
- Continental U.S. (48 contiguous states)
Please note that we do not ship to Alaska, Hawaii, P.O. Boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses.
If you are located outside the U.S. but wish to purchase our products, please contact our customer service team at support@woorglamp.com to inquire about possible shipping options.
Dispatch Location
Woorglamp is a U.S.-based company with a globally integrated supply chain. Your bespoke lighting fixtures are meticulously assembled and dispatched directly from our dedicated manufacturing facilities in Asia.
2. Order Processing Time
Total Delivery Time = Order Processing Time + Shipping Time. All timeframes are calculated in business days, Monday to Friday, excluding weekends and U.S. public holidays.
- Regular Products: Orders are typically processed within 5–10 business days after submission, including inventory verification, packaging, and shipment inspection.
- Customized Products: Personalized custom lighting products require additional production time, extending the processing period by an extra 5–12 business days, which will delay the total delivery time accordingly.
- Special Circumstances: During holidays or promotional events, order volume may increase significantly, and processing time may be slightly extended by 1–3 business days. We will keep you updated on your order status via email in real time.
3. Shipping Methods & Fees
We offer two shipping options to meet your different needs. Your total wait is the processing time above plus the transit time below.
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Step 1
Order placed
Confirmation and order details sent to your email.
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Step 2
Ships in 5–10 business days
Inventory verification, packaging, and shipment inspection.
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Step 3
In transit to you
Choose Standard or Expedited at checkout.
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Standard Shipping
20–40
business days in transit
Free for all orders
Included on every order. Best if your installation date is flexible.
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Faster arrival
Expedited Shipping
9–20
business days in transit
Tiered pricing based on order amount
Select at checkout if you have a move-in date, a renovation deadline, or a gift date. Rates are listed below.
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Expedited Shipping Fee Standards
Additional fees apply for expedited shipping, with rates tiered according to your order amount. For orders exceeding $2,000 USD, please contact customer service directly for a custom shipping quote.
| Order Amount Range | Expedited Shipping Fee |
|---|---|
| $0.01 – $200.00 | $80.00 USD |
| $200.01 – $400.00 | $120.00 USD |
| $400.01 – $600.00 | $200.00 USD |
| $600.01 – $800.00 | $280.00 USD |
| $800.01 – $1,000.00 | $360.00 USD |
| $1,000.01 – $1,200.00 | $420.00 USD |
| $1,200.01 – $1,500.00 | $500.00 USD |
| $1,500.01 – $1,800.00 | $650.00 USD |
| $1,800.01 – $2,000.00 | $760.00 USD |
4. Carriers & Order Tracking
We partner with trusted, reputable logistics providers including UPS, FedEx, and USPS EMS. All shipping methods come with full shipping insurance and package tracking services.
Once your package is shipped, we will send the tracking number and logistics details to your registered email address. You can use this information to track the status of your delivery at any time.
5. Duties, Taxes & Customs Clearance
For U.S. customers, all applicable customs duties and import taxes are covered by Woorglamp. The price you see at checkout is the final price you pay.
6. Order Issue Resolution
Tracking Updates
If your tracking information has not been updated for 2–3 weeks, please contact our customer service team, and we will assist you in resolving the issue.
Address Errors or Changes
Please ensure your delivery address is accurate and complete when placing your order. We are not responsible for lost or misdelivered packages due to incorrect addresses provided by you.
Once a package is shipped, we cannot guarantee successful address changes, and carriers may charge additional fees for address modifications. If you need to change your address after shipment, we will send you an invoice to cover these extra fees.
Refused, Lost, or Stolen Packages
If your package shows a "Delivered" status but you cannot locate it, please first check your surrounding area or contact your neighbors. If it is still not found after 7 days, please contact us immediately so we can assist you.
Delivery Delays
Incorrect delivery information, customs clearance procedures, or peak holiday seasons may cause unexpected delivery delays. If your package is significantly delayed or lost, please contact our customer service team immediately, and we will work to resolve the issue for you.
7. Other Notes
Out-of-Stock Items
We strive to maintain inventory for all listed products, but occasional stockouts may occur. If an item you ordered is out of stock, we will notify you via email as soon as possible. You may choose to wait for restock or cancel your order for a full refund. Payment is taken when you place your order; if you choose to cancel instead of waiting for restock, you receive a full refund.
Return Policy
This shipping policy does not cover return shipping details. For the complete return and refund process, please refer to our separate Return and Refund Policy.
Important Disclaimer
Please note that all delivery timeframes are estimates only, and we cannot guarantee exact delivery dates. Customs clearance, local postal processing, or other unforeseen issues may cause delays beyond our control.
Your order may be delivered by your local post office or a local courier service. If you are not home when the package arrives, the delivery service may leave a collection notice to inform you how and where to pick up your package.
8. Contact Us
If you have any questions about shipping, orders, or delivery status, you can reach us at:
- Email: support@woorglamp.com
- Phone: +1 513-536-6668
1. Return Policy
1.1 Return Period
1.2 Eligibility for Returns
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The item is in its original, unused condition, with all original tags, labels, and packaging intact.
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All accessories, manuals, and included components are complete and undamaged.
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Items requiring assembly must be returned unassembled. Items that have been installed, have damaged wiring, or loose crystals are not eligible for return.
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You can provide a valid order number or proof of purchase.
1.3 Cost Responsibility for Returns
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Our Responsibility (Free Returns): If the return is due to product quality issues, manufacturing defects, shipping damage, incorrect delivery, or undelivered items returned to sender, we will cover all return shipping costs, including any applicable customs fees. We will process a full refund or send a free replacement at no additional cost to you.
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Customer Responsibility: If the return is initiated for personal reasons, you will be responsible for covering the return shipping costs and any related customs fees. Personal reasons include, but are not limited to:
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The product does not meet your personal expectations (e.g., color, design, features)
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Size mismatches based on your personal judgment
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Change of mind or no longer needing the product
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Ordering the wrong item, model, or quantity
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Failure to read the product description thoroughly, leading to unexpected features or specifications
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1.4 Non-Returnable Items
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Items beyond the 30-day return period
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Customized, personalized, or made-to-order products created to your specific specifications
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Light bulbs and other consumable items once opened or used
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Items not in their original condition, with missing tags, or damaged/altered packaging
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Final sale items
2. Exchange Policy
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For exchanges due to product quality issues or shipping damage, we will cover all costs for returning the original item and shipping the new replacement.
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For exchanges initiated for personal reasons, you will be responsible for the return shipping cost of the original item, as well as the full purchase price of the new item.
3. Order Cancellation
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Customized Products: Once your order for a customized product is confirmed, it cannot be canceled, as we begin production immediately.
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Non-Customized Products:
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You may cancel your order within 24 hours of placing it, free of charge.
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If you cancel after 24 hours but before your order has been shipped, a $50 handling fee will apply.
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Once your order has been shipped, it can no longer be canceled, and you will need to follow the return process outlined above.
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4. Return Process
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Check Eligibility: Review this policy to confirm your item meets the return eligibility criteria.
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Submit Return Request: Send an email to our customer service team at support@woorglamp.com with the following information:
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Your order number
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The item(s) you wish to return
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Detailed reason for the return
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Photos of the item and any damage/issue, if applicable
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Obtain Return Authorization:
Before shipping your item, you must contact our customer service team within 30 days to obtain a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization will not be accepted or processed.
Return Address:
Recipient: Woorglamp Global Returns Center
Address: 2F, Building 4, No. 80 Longxi Road, Jianghai District, Jiangmen, Guangdong 529080, China -
Package and Ship:
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Pack the item securely in its original packaging, including all original accessories and a copy of your order confirmation.
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Clearly mark the RMA number on the outside of the package.
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After shipping, please send us the tracking number for your return package via email.
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Inspection and Processing: Once we receive your returned item, our team will inspect it within 3-5 business days to confirm it meets our return conditions.
5. Refund Processing
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Once your return is inspected and approved, we will notify you via email.
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Refunds will be processed to your original payment method automatically. The processing time depends on your payment provider:
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PayPal: Refunds typically process within 1-3 business days.
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Credit/Debit Cards: Refunds typically process within 5-7 business days.
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Please note that your bank or payment provider may require additional time to post the refund to your account.
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If you have not received your refund within 15 business days of approval, please contact us with your order number so we can assist you.
6. Contact Us
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Email: support@woorglamp.com
- Phone: +1 513-536-6668
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