Refund policy

Last updated: March 30, 2026
Thank you for shopping at Woorglamp. We want you to be completely satisfied with your purchase. This Refund and Return Policy outlines the rules and guidelines for returning items and processing refunds.

1. Return Policy

1.1 Return Period

Our standard return window is 30 days from the date you receive your order. This timeframe is calculated based on the delivery date confirmed in your logistics tracking record. To be eligible for a return, you must submit your return request within this 30-day period. Unfortunately, we cannot process returns or exchanges for items delivered more than 30 days ago.

1.2 Eligibility for Returns

To qualify for a return, items must meet the following conditions:
  • The item is in its original, unused condition, with all original tags, labels, and packaging intact.
  • All accessories, manuals, and included components are complete and undamaged.
  • Items requiring assembly must be returned unassembled. Items that have been installed, have damaged wiring, or loose crystals are not eligible for return.
  • You can provide a valid order number or proof of purchase.

1.3 Cost Responsibility for Returns

The party responsible for return shipping costs depends on the reason for the return:
  • Our Responsibility (Free Returns): If the return is due to product quality issues, manufacturing defects, shipping damage, incorrect delivery, or undelivered items returned to sender, we will cover all return shipping costs, including any applicable customs fees. We will process a full refund or send a free replacement at no additional cost to you.
  • Customer Responsibility: If the return is initiated for personal reasons, you will be responsible for covering the return shipping costs and any related customs fees. Personal reasons include, but are not limited to:
    • The product does not meet your personal expectations (e.g., color, design, features)
    • Size mismatches based on your personal judgment
    • Change of mind or no longer needing the product
    • Ordering the wrong item, model, or quantity
    • Failure to read the product description thoroughly, leading to unexpected features or specifications

1.4 Non-Returnable Items

The following items are not eligible for returns or exchanges:
  • Items beyond the 30-day return period
  • Customized, personalized, or made-to-order products created to your specific specifications
  • Light bulbs and other consumable items once opened or used
  • Items not in their original condition, with missing tags, or damaged/altered packaging
  • Final sale items

2. Exchange Policy

The fastest way to get the item you want is to first return the original item in accordance with this policy. Once your return is approved, you can place a new order for the desired item.
  • For exchanges due to product quality issues or shipping damage, we will cover all costs for returning the original item and shipping the new replacement.
  • For exchanges initiated for personal reasons, you will be responsible for the return shipping cost of the original item, as well as the full purchase price of the new item.

3. Order Cancellation

  • Customized Products: Once your order for a customized product is confirmed, it cannot be canceled, as we begin production immediately.
  • Non-Customized Products:
    • You may cancel your order within 24 hours of placing it, free of charge.
    • If you cancel after 24 hours but before your order has been shipped, a $50 handling fee will apply.
    • Once your order has been shipped, it can no longer be canceled, and you will need to follow the return process outlined above.

4. Return Process

To ensure we can process your return efficiently, please follow these steps:
  1. Check Eligibility: Review this policy to confirm your item meets the return eligibility criteria.
  2. Submit Return Request: Send an email to our customer service team at support@woorglamp.com with the following information:
    1. Your order number
    2. The item(s) you wish to return
    3. Detailed reason for the return
    4. Photos of the item and any damage/issue, if applicable
  3. Obtain Return Authorization:

    Before shipping your item, you must contact our customer service team within 30 days to obtain a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization will not be accepted or processed.

    Return Address:
    Recipient: Woorglamp Global Returns Center
    Address: No. 81 Longxi Road, Jianghai District, Jiangmen, Guangdong 529080, China

  4. Package and Ship:
    1. Pack the item securely in its original packaging, including all original accessories and a copy of your order confirmation.
    2. Clearly mark the RMA number on the outside of the package.
    3. After shipping, please send us the tracking number for your return package via email.
  5. Inspection and Processing: Once we receive your returned item, our team will inspect it within 3-5 business days to confirm it meets our return conditions.

5. Refund Processing

  • Once your return is inspected and approved, we will notify you via email.
  • Refunds will be processed to your original payment method automatically. The processing time depends on your payment provider:
    • PayPal: Refunds typically process within 1-3 business days.
    • Credit/Debit Cards: Refunds typically process within 5-7 business days.
    • Please note that your bank or payment provider may require additional time to post the refund to your account.
  • If you have not received your refund within 15 business days of approval, please contact us with your order number so we can assist you.

6. Contact Us

If you have any questions about this Refund and Return Policy, or need assistance with a return or refund, please contact our customer service team:
We reserve the right to update or modify this policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately upon posting.