Shipping policy

Last updated: March 30, 2026
At Woorglamp, we are dedicated to providing high-quality lighting products to our valued customers in the United States. Below is our shipping policy, designed to ensure a smooth and reliable shopping experience.

1. Shipping Destinations & Dispatch Location

Supported Shipping Destinations

We ship to the United States, including:
  • Continental U.S. (48 contiguous states)

Please note that we do not ship to Alaska, Hawaii, P.O. Boxes, APO (Army Post Office), or FPO (Fleet Post Office) addresses.
We also ship to a number of international destinations — see the “International Shipping” section below for the full list. If your country is not listed there, please contact our customer service team at support@woorglamp.com to inquire about possible shipping options.

Dispatch Location

Woorglamp is a Colorado-based brand committed to delivering premium, bespoke  lighting solutions to a global clientele. To ensure the highest level of craftsmanship and factory-direct value, our fixtures are meticulously assembled in our specialized Asian manufacturing facilities and dispatched via our international fulfillment center. This globally integrated model allows us to maintain strict quality control while delivering custom designs directly to your doorstep.

2. Order Processing Time

Total Delivery Time = Order Processing Time + Shipping Time (All timeframes are calculated in business days, Monday to Friday, excluding weekends and U.S. public holidays.)
  • Regular Products: Orders are typically processed within 3–5 business days after submission, including inventory verification, packaging, and shipment inspection.
  • Customized Products: Personalized custom lighting products require additional production time, extending the processing period by an extra 5–12 business days, which will delay the total delivery time accordingly.
  • Special Circumstances: During holidays or promotional events, order volume may increase significantly, and processing time may be slightly extended by 1–3 business days. We will keep you updated on your order status via email in real time.

3. Shipping Methods & Fees

We offer two shipping options to meet your different needs:
Shipping Method
Estimated Delivery Time
Fee Description
Standard Shipping
20–40 business days
Free for all orders
Expedited Shipping
9–20 business days
Tiered pricing based on order amount (see details below)

Expedited Shipping Fee Standards

Additional fees apply for expedited shipping, with rates tiered according to your order amount. For orders exceeding $2,000 USD, please contact customer service directly for a custom shipping quote:
Order Amount Range
Expedited Shipping Fee
$0.01 – $200.00
$80.00 USD
$200.01 – $400.00
$120.00 USD
$400.01 – $600.00
$200.00 USD
$600.01 – $800.00
$280.00 USD
$800.01 – $1000.00
$360.00 USD
$1000.01 – $1200.00
$420.00 USD
$1200.01 – $1500.00
$500.00 USD
$1500.01 – $1800.00
$650.00 USD
$1800.01 – $2000.00
$760.00 USD

4. Carriers & Order Tracking

We partner with trusted, reputable logistics providers including UPS, FedEx, and USPS EMS. All shipping methods come with full shipping insurance and package tracking services.
Once your package is shipped, we will send the tracking number and logistics details to your registered email address. You can use this information to track the status of your delivery at any time.

5. Duties, Taxes & Customs Clearance

For U.S. customers, all applicable customs duties and import taxes are covered by Woorglamp. The price you see at checkout is the final price you pay.

6. Order Issue Resolution

Tracking Updates

If your tracking information has not been updated for 2–3 weeks, please contact our customer service team, and we will assist you in resolving the issue.

Address Errors or Changes

Please ensure your delivery address is accurate and complete when placing your order. We are not responsible for lost or misdelivered packages due to incorrect addresses provided by you.
Once a package is shipped, we cannot guarantee successful address changes, and carriers may charge additional fees for address modifications. If you need to change your address after shipment, we will send you an invoice to cover these extra fees.

Refused, Lost, or Stolen Packages

If your package shows a "Delivered" status but you cannot locate it, please first check your surrounding area or contact your neighbors. If it is still not found after 7 days, please contact us immediately so we can assist you.

Delivery Delays

Incorrect delivery information, customs clearance procedures, or peak holiday seasons may cause unexpected delivery delays. If your package is significantly delayed or lost, please contact our customer service team immediately, and we will work to resolve the issue for you.

7. Other Notes

Out-of-Stock Items

We strive to maintain inventory for all listed products, but occasional stockouts may occur. If an item you ordered is out of stock, we will notify you via email as soon as possible. You may choose to wait for restock or cancel your order for a full refund. Charges will only be applied to your payment method once the item is shipped.

Return Policy

This shipping policy does not cover return shipping details. For the complete return and refund process, please refer to our separate Return and Refund Policy.

Important Disclaimer

Please note that all delivery timeframes are estimates only, and we cannot guarantee exact delivery dates. Customs clearance, local postal processing, or other unforeseen issues may cause delays beyond our control.
Your order may be delivered by your local post office or a local courier service. If you are not home when the package arrives, the delivery service may leave a collection notice to inform you how and where to pick up your package.

8. Contact Us

If you have any questions about shipping, orders, or delivery status, you can reach us at:

International Shipping

In addition to the United States, we ship to the following destinations: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, the United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, the Netherlands, Norway, New Zealand, Poland, Portugal, Sweden and Singapore.

International orders use the same shipping options as U.S. orders: Standard Shipping is free (20–40 days in transit), and Expedited Shipping (9–20 days in transit) starts at $80.00 and is priced by order value. The exact amount that applies to your order is shown in your cart before you pay.

Import duties & taxes: our undertaking to cover customs duties and import taxes applies to U.S. orders only. International orders may be subject to import duties, VAT/GST or customs processing fees levied by the destination country; these are set by local customs authorities and are the responsibility of the recipient.

Import duties & taxes: International orders may be subject to import duties, GST/VAT or customs processing fees levied by the destination country. These charges are set by local customs authorities and are the responsibility of the recipient.

Shipping Protection (Optional)

At checkout, you can add optional Shipping Protection to your order via the toggle in your shopping cart. It covers loss, damage, and theft in transit.

Cost: 5% of your order value for orders under $1,000 USD, and 8% for orders of $1,000 USD or more, rounded up to the nearest coverage tier. The exact amount is always displayed in your cart before you pay. The protection fee itself is not subject to promotional discounts.

How to claim (protected orders): Email woorglamp@gmail.com with your order number (please attach photos for damage claims). We will resolve it immediately with your choice of a free replacement or a full refund of the affected items — no carrier investigation required. Please report damage within 30 days of delivery. For lost or stolen packages, contact us as soon as tracking shows no delivery, no movement for 15 days, or the package is marked delivered but was not received.

Orders without protection remain covered by our standard Refund Policy (including transport damage and undelivered orders); resolution follows the standard process, which may require a carrier investigation and additional time.

Fee refunds: The protection fee is fully refunded if you cancel your order before it ships. Once your order has shipped, the fee is non-refundable. You can remove Shipping Protection in your cart at any time before checkout.